Complete account support for plan changes, upgrades, settings & security. Available 24/7.
Your account profile contains all your personal information, preferences, and service settings. Keeping this information up-to-date ensures you receive important notifications, bills, and service updates. Our account services team helps you manage every aspect of your profile with ease.
Profile management includes: name and address updates, contact information changes, email and phone number verification, billing address modifications, communication preferences, language settings, notification preferences, and authorized user management. We make it simple to keep your account information current and accurate.
Your needs change over time, and your plan should adapt accordingly. Whether you need more data, want to add international calling, or are looking to reduce costs, our account services team helps you find the perfect plan. We'll compare all available options and recommend the best fit for your usage patterns and budget.
Plan services include: usage analysis and recommendations, plan comparison tools, upgrade and downgrade options, family plan setup, business account management, add-on services (international calling, hotspot, insurance), promotional offers, and contract renewal assistance. We ensure you're always on the most cost-effective plan for your needs.
Protecting your account from unauthorized access is our top priority. We offer comprehensive security features including two-factor authentication, account PIN setup, security questions, and login alerts. Our team helps you implement the right security measures to keep your account safe.
Security services include: password reset and recovery, two-factor authentication setup, security PIN creation, suspicious activity monitoring, account lock and unlock, authorized user management, privacy settings configuration, and fraud prevention assistance. We're here to ensure your account remains secure at all times.
If you need to close your account or transfer service to another provider, we'll make the process as smooth as possible. Our team handles all the paperwork, ensures you receive any applicable refunds, and helps you port your number if desired. We'll also provide information about early termination fees and final billing.
Closure services include: account cancellation processing, number porting assistance, final bill calculation, refund processing, equipment return instructions, contract buyout options, and transfer to family member support. We respect your decision and ensure a hassle-free exit process.
Our expert account services team is available 24/7 to help manage your account