Privacy Policy | AnswersPro - O2 Customer Guidance Blog UK

Last Updated: December 2025

About This Website

AnswersPro is an independent customer guidance blog. We are NOT affiliated with O2 UK Limited or Telefónica UK Limited. This privacy policy explains how we handle your information when you visit our blog.

1. Information We Collect

When you visit our blog or contact us, we may collect the following information:

Contact information (email address, phone number) when you reach out to us
Technical data (IP address, browser type, device information) automatically collected
Usage data (pages visited, time spent on site) through analytics
Cookie data for website functionality and advertising

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide assistance
Improve our blog content and user experience
Analyze website traffic and usage patterns
Display relevant advertisements through Google AdSense
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

Google AdSense for advertising purposes
Google Analytics for website analytics
Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your information, including SSL encryption and secure data storage. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your information
Object to processing of your data
Withdraw consent at any time

6. Advertising and Google AdSense

This website uses Google AdSense to display advertisements. Google AdSense uses cookies and similar technologies to:

Show personalized ads based on your interests and browsing history
Measure ad performance and effectiveness
Prevent fraud and improve ad quality
Limit the number of times you see an ad

Opt-out options:

Visit Google Ads Settings to manage ad personalization
Visit aboutads.info for industry-wide opt-out
Install the Google Analytics Opt-out Browser Add-on

7. Cookies

We use cookies for website functionality, analytics, and advertising. You can control cookies through your browser settings. For more details, see our Cookie Policy.

8. Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal obligations. Contact form submissions are typically retained for 12 months.

9. Children's Privacy

Our blog is not directed to children under 13. We do not knowingly collect information from children.

10. GDPR Compliance (EU/UK Users)

If you are in the EU or UK, you have additional rights under GDPR including:

Right to be informed about data collection
Right to access your personal data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object

To exercise these rights, contact us at privacy@answerspro.co.uk.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

For privacy-related questions, please contact us:

Email: privacy@answerspro.co.uk

General Email: support@answerspro.co.uk

WhatsApp: +44 7921 336150