Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you contact our customer support services, including:

• Name and contact information (phone number, email address)
• Account details and service information
• Communication records and call recordings for quality assurance
• Technical information about your device and connection
• Payment and billing information when processing transactions

2. How We Use Your Information

We use the information we collect to:

• Provide customer support and technical assistance
• Process billing inquiries and account services
• Improve our services and customer experience
• Communicate with you about your account and services
• Comply with legal obligations and prevent fraud
• Analyze usage patterns to enhance service quality

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in delivering our services
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent
• Third-party analytics providers to improve our services

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings are typically retained for 6 months for quality assurance purposes.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection and use
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact our Data Protection Officer at privacy@answerspro.co.uk.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Contact Us