Refund & Cancellation Policy

Our Commitment

At AnswersPro, we are committed to providing exceptional customer support services. We understand that circumstances may arise where you need to request a refund or cancel a service.

Free Support Services

Our primary customer support services (phone, WhatsApp, and email support) are provided free of charge. Standard call charges from your phone provider may apply for phone calls.

Paid Services

If you have purchased any paid services or premium support packages, the following refund policy applies:

• 7-Day Money-Back Guarantee: Request a full refund within 7 days of purchase if you are not satisfied
• Partial Refunds: After 7 days, refunds may be issued on a case-by-case basis
• Service Issues: Full refunds provided if we fail to deliver the agreed service

How to Request a Refund

To request a refund, please contact us with:

• Your order or transaction reference number
• Reason for the refund request
• Any relevant documentation or evidence

Refund Processing Time

Once your refund request is approved, we will process it within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Cancellation Policy

You may cancel any ongoing service or subscription at any time by contacting us. Cancellations take effect at the end of the current billing period.

Non-Refundable Items

The following are non-refundable:

• Phone call charges from your service provider
• Services that have been fully delivered and completed
• Promotional or discounted services (unless otherwise stated)

Contact Us

If you have questions about our refund or cancellation policy, please contact us: