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Solutions for wrong charges, bill disputes, roaming shock, refunds, and payment issues. Get your O2 billing problems sorted without the wait.
Log into My O2 app or my.o2.co.uk to view and download your bills. You can see itemised usage and previous bills.
Call 0344 809 0202 with the specific charge details. Have your account number and bill date ready.
Struggling to pay? Call 0344 809 0202 to discuss payment plans. O2 can often spread payments over several months.
In My O2, go to Payment settings → Change payment date. Choose any date between 1st-28th.
If your billing problem isn't solved by these guides, contact O2 directly: