How do I get an O2 eSIM QR code?

Log into My O2 app or website, go to Device & SIM, select 'Switch to eSIM'. O2 will email your eSIM QR code within minutes. You can also call 0344 809 0202 to request one.

Which phones support O2 eSIM?

Compatible devices include iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and select Motorola and Oppo phones. Check Settings > About Phone for an EID number to confirm eSIM support.

Can I use eSIM and physical SIM together on O2?

Yes, most eSIM-capable phones support dual SIM. You can have your O2 eSIM as your main line and a physical SIM from another provider for work or travel. Configure which SIM handles calls, texts, and data in Settings.

How long does O2 eSIM activation take?

O2 eSIM activation typically takes 5-10 minutes. You'll receive the QR code by email almost instantly, and downloading the eSIM profile to your phone takes 2-5 minutes. Restart your device after activation for best results.

What if my O2 eSIM is not working?

If eSIM activation fails: 1) Ensure you're connected to Wi-Fi, 2) Restart your device, 3) Check the QR code hasn't expired (valid 30 days), 4) Verify your device is eSIM compatible, 5) Contact O2 on 0344 809 0202 for a new QR code.

Can I transfer my physical SIM to eSIM on O2?

Yes, you can convert your physical O2 SIM to eSIM. Use the My O2 app, select 'Switch to eSIM', and follow the prompts. Your number and plan transfer automatically. The physical SIM deactivates once eSIM activates.

Does O2 eSIM work abroad for roaming?

Yes, O2 eSIM works for international roaming just like a physical SIM. EU roaming is included at no extra cost. For other destinations, add a Travel Bolt On or check O2's roaming rates before travelling.

How do I delete an O2 eSIM from my phone?

iPhone: Settings > Cellular > tap the eSIM plan > Remove Cellular Plan. Android: Settings > Network & internet > SIMs > select eSIM > Delete. Note: deleting removes the eSIM; you'll need a new QR code to reinstall.

Yes, O2 eSIM is completely free. There's no charge to switch from physical SIM to eSIM, and no additional fees for using eSIM. Your plan, price, and allowances remain exactly the same.

Can I move my O2 eSIM to a new phone?

eSIM profiles cannot be transferred directly between devices. To move to a new phone: 1) Request a new eSIM QR code from My O2 or call 0344 809 0202, 2) Delete the eSIM from your old phone, 3) Scan the new QR code on your new device.

Digital SIM Technology

O2 eSIM Setup Guide: Activate, Transfer & Troubleshoot

Complete guide to setting up O2 eSIM on iPhone and Android. Get your QR code, activate instantly, transfer from physical SIM, and fix common issues in minutes.

Call O2: 0344 809 0202 WhatsApp Support

Get QR Code

Request your eSIM QR code from My O2 app or call customer service.

View Steps

Activate eSIM

Scan QR code and activate on iPhone or Android in minutes.

Activation Guide

Fix Issues

Troubleshoot eSIM not working, activation failed, or no signal.

Troubleshoot

What is O2 eSIM?

An eSIM (embedded SIM) is a digital SIM card built into your phone. Instead of inserting a physical plastic SIM card, you download an eSIM profile directly to your device. O2 eSIM works exactly like a physical SIM - same phone number, same plan, same network coverage.

Benefits of O2 eSIM

No physical card to lose or damage
Instant activation - no waiting for delivery
Dual SIM support for two numbers
Easy switching between devices
More secure than physical SIM
Perfect for travel with local eSIMs

Check O2 eSIM Compatibility

Before setting up O2 eSIM, verify your device supports eSIM technology:

Compatible iPhones

iPhone 15, 15 Plus, 15 Pro, 15 Pro Max
iPhone 14, 14 Plus, 14 Pro, 14 Pro Max
iPhone 13, 13 mini, 13 Pro, 13 Pro Max
iPhone 12, 12 mini, 12 Pro, 12 Pro Max
iPhone 11, 11 Pro, 11 Pro Max
iPhone XS, XS Max, XR
iPhone SE (2nd gen or newer)

Compatible Android Phones

Samsung Galaxy S23, S22, S21, S20 series
Samsung Galaxy Z Fold 5, 4, 3, 2
Samsung Galaxy Z Flip 5, 4, 3
Google Pixel 8, 7, 6, 5, 4, 3
Samsung Galaxy Note 20 series
Motorola Razr (2019 or newer)
Oppo Find X3 Pro, X5 Pro

How to Check eSIM Support

iPhone: Settings → General → About → Look for "Digital SIM" or an EID number (32 digits).

Android: Settings → About Phone → Status → Look for "EID" or "IMEI2".

How to Get O2 eSIM QR Code

Method 1: My O2 App or Website (Recommended)

1Open the My O2 app or visit www.o2.co.uk and log in
2Navigate to Device & SIM section
3Select "Switch to eSIM" or "Manage eSIM"
4Confirm your device is compatible and click "Get eSIM"
5Complete security verification (you'll receive a text code)
6O2 will email your eSIM QR code within minutes

Method 2: Call O2 Customer Service

Call 0344 809 0202 and ask for an eSIM QR code. O2 will verify your account and email the QR code. Available 8am-8pm Monday-Friday, 8am-6pm weekends.

Call Now: 0344 809 0202

How to Activate O2 eSIM

O2 eSIM Troubleshooting

Frequently Asked Questions

Need Help with O2 eSIM?

Our team can help you set up your eSIM or troubleshoot any issues.

0344 809 0202 WhatsApp

What is O2 eSIM?

Benefits of O2 eSIM

No physical card to lose or damage
Instant activation - no waiting for delivery
Dual SIM support for two numbers
Easy switching between devices
More secure than physical SIM
Perfect for travel with local eSIMs

Check O2 eSIM Compatibility

Before setting up O2 eSIM, verify your device supports eSIM technology:

Compatible iPhones

iPhone 15, 15 Plus, 15 Pro, 15 Pro Max
iPhone 14, 14 Plus, 14 Pro, 14 Pro Max
iPhone 13, 13 mini, 13 Pro, 13 Pro Max
iPhone 12, 12 mini, 12 Pro, 12 Pro Max
iPhone 11, 11 Pro, 11 Pro Max
iPhone XS, XS Max, XR
iPhone SE (2nd gen or newer)

Compatible Android Phones

Samsung Galaxy S23, S22, S21, S20 series
Samsung Galaxy Z Fold 5, 4, 3, 2
Samsung Galaxy Z Flip 5, 4, 3
Google Pixel 8, 7, 6, 5, 4, 3
Samsung Galaxy Note 20 series
Motorola Razr (2019 or newer)
Oppo Find X3 Pro, X5 Pro

How to Check eSIM Support

iPhone: Settings → General → About → Look for "Digital SIM" or an EID number (32 digits).

Android: Settings → About Phone → Status → Look for "EID" or "IMEI2".

How to Get O2 eSIM QR Code

Method 1: My O2 App or Website (Recommended)

1Open the My O2 app or visit www.o2.co.uk and log in
2Navigate to Device & SIM section
3Select "Switch to eSIM" or "Manage eSIM"
4Confirm your device is compatible and click "Get eSIM"
5Complete security verification (you'll receive a text code)
6O2 will email your eSIM QR code within minutes

Method 2: Call O2 Customer Service

Call 0344 809 0202 and ask for an eSIM QR code. O2 will verify your account and email the QR code. Available 8am-8pm Monday-Friday, 8am-6pm weekends.

Call Now: 0344 809 0202

O2 eSIM Setup Guide: Activate, Transfer & Troubleshoot

What is O2 eSIM?

Benefits of O2 eSIM

Check O2 eSIM Compatibility

Compatible iPhones

Compatible Android Phones

How to Check eSIM Support

How to Get O2 eSIM QR Code

Method 1: My O2 App or Website (Recommended)

Method 2: Call O2 Customer Service

How to Activate O2 eSIM

O2 eSIM Troubleshooting

Frequently Asked Questions

Related O2 Guides

O2 Roaming Guide

Unlock O2 Phone

O2 PAC Code

Need Help with O2 eSIM?

O2 eSIM Setup Guide: Activate, Transfer & Troubleshoot

What is O2 eSIM?

Benefits of O2 eSIM

Check O2 eSIM Compatibility

Compatible iPhones

Compatible Android Phones

How to Check eSIM Support

How to Get O2 eSIM QR Code

Method 1: My O2 App or Website (Recommended)

Method 2: Call O2 Customer Service

How to Activate O2 eSIM

O2 eSIM Troubleshooting

Frequently Asked Questions

Related O2 Guides

O2 Roaming Guide

Unlock O2 Phone

O2 PAC Code

Need Help with O2 eSIM?

O2 eSIM Setup Guide: Activate, Transfer & Troubleshoot

What is O2 eSIM?

Benefits of O2 eSIM

Check O2 eSIM Compatibility

Compatible iPhones

Compatible Android Phones

How to Check eSIM Support

How to Get O2 eSIM QR Code

Method 1: My O2 App or Website (Recommended)

Method 2: Call O2 Customer Service

How to Activate O2 eSIM

Activate O2 eSIM on iPhone

Activate O2 eSIM on Android

O2 eSIM Troubleshooting

eSIM Not Working / No Signal

eSIM Activation Failed

QR Code Not Scanning

Frequently Asked Questions

How do I get an O2 eSIM QR code?

Which phones support O2 eSIM?

Can I use eSIM and physical SIM together on O2?

How long does O2 eSIM activation take?

What if my O2 eSIM is not working?

Related O2 Guides

O2 Roaming Guide

Unlock O2 Phone

O2 PAC Code

Need Help with O2 eSIM?

O2 eSIM Setup Guide: Activate, Transfer & Troubleshoot

What is O2 eSIM?

Benefits of O2 eSIM

Check O2 eSIM Compatibility

Compatible iPhones

Compatible Android Phones

How to Check eSIM Support

How to Get O2 eSIM QR Code

Method 1: My O2 App or Website (Recommended)

Method 2: Call O2 Customer Service

How to Activate O2 eSIM

Activate O2 eSIM on iPhone

Activate O2 eSIM on Android

O2 eSIM Troubleshooting

eSIM Not Working / No Signal

eSIM Activation Failed

QR Code Not Scanning

Frequently Asked Questions

How do I get an O2 eSIM QR code?

Which phones support O2 eSIM?

Can I use eSIM and physical SIM together on O2?

How long does O2 eSIM activation take?

What if my O2 eSIM is not working?

Related O2 Guides

O2 Roaming Guide

Unlock O2 Phone

O2 PAC Code

Need Help with O2 eSIM?